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Tag: "jira-service-management" in "Jira questions"
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I created a dashboard that uses the Sprint Health gadget. We use the dashboard to report on sprints that have closed, rather than reporting on active sprints. Previously, the gadget showed the data f...
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Hello, we are currently building an open support portal with self registration following this information: https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-...
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by selecting the List view in Jira planning the following message is appeared: We can't handle the current filters, please clear to continue. Clear the clear button doesn't res...
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Hello Jira Community, I am trying to copy some text from a field in my form into a description of a new issue, using Jira automation. What's special here is that the text that I am trying to copy ...
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Hello, I want passwor Hello, I would like to inquire about the following regarding the email "skyun@asicland.com": I want to reactivate this email. I want to recover the password ...
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Hi Team, We had enabled Jira widget for service desk in our dashboard. We are not seeing the widget anymore. I came in to check the settings in the board and I see the attached error. Is Jira Set...
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Hi, I have a Jira Service Management project on one Organization that I want to move to a new organization. I have set-up the project on the new Organization and I wish I know if I can copy the iss...
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I can't add 'Project Picker' field to Request Type form. Every time I add it, it gives an error as HIDDEN. How can I add Project Picker to Request Type form? Thanks for your support I can't ...
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Hi, I am automating alerts for issues which are due within 2 days, and needs to send the email to a dll, but the mails are sent sometimes only to the dll. Can anyone help
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We currently use a portal in Jira Service Management to manage our User access as we have 100's of different permission groups and systems. Would it be possible that on submission of a Jira ...
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Hi Jira Community, I have configured my Jira Service Management workflow to prevent both agents and customers from commenting on a closed ticket by setting the appropriate workflow properties. Howev...
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I have automation that when a form is submitted it creates a bunch of subtasks on the ticket and spams all of us jira agents on the project as well as floods our Teams channel. Is there a way to disa...
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We recently acquired another company and migrated their Jira projects to our Jira instance. They are also using JSM but we do NOT plan to migrate all of those projects to our instance and want ...
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I've been using insight objects for a while now. I have it set up in my sandbox perfectly. I know the objects are there because when ever an end user need to select an object via the service de...
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Hello everyone, For one of our project, we are currently struggling with a way to sort issues for agent to work with. Basically there is a team there, who are just taking is...
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QUANDO MOVIMENTO O TICKT PARA A COLUNA CONCLUÍDO O CHAMADO PERMANECE EM ABERTO. Não aparece a opção de adicionar uma resolução. Como resolver isso?
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During a regular admin audit of our instance, I found that 2 users were able to install apps on our instance. Neither of them have product admin access, and only one is an admin on the project in whi...
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Hi, We have a Jira project that we use as a task template when creating other client projects. I wanted to update the issue types in this project template, but the issue type scheme is s...
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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In JSM (Cloud), we have automation rules that change the status of a case to 'In Progress' whenever a customer comments on an issue that is in a 'Waiting on Customer' status. The assumption, which is...
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If a user creates a ticket and chooses a department, all department managers should be added as request participants. 1 department can contain up to 5 employees in the attribute "manager". (1:n) Ev...
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difference between "Invite people to Jira" vs "add people" from the "Teams" menu - "Invite people to Jira" vs within a project : on left hand side under the "Directory" headin...
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Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic whe
I have succesfully implemented the automation as described in this article: Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic when the Epic is cloned ...
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Hello, I would like to paste text and images (say from an Outlook email) into the description field. However, when I do so, only the text is carried over and blank space is left where the image was....
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It's my first time to here about JIRA so plz friends explain to so that i understand more.
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