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- Community
- Tag: itsm
Tag: "itsm"
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Hi everyone! My name is Tiffany, and I’m a public school teacher looking to transition into a new career. Over the past several months, I’ve been exploring the Atlassian ecosystem, studying for t...
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Hello! I've got a question regarding Jira Asset Management, without our ITSM. We use the asset management for several things, including recording employees, departments, etc. I have an automation t...
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I am fairly new to Jira, Confluence, Jira Svc Mgmt, etc. and have been tasked with setting up projects that are Agile/Waterfall combos in nature in 1 place that connects everything. I want to load in...
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Hello Everyone , I'm panning to take ITSM with Jira Service management foundation certification. Already I have tried but I couldn't not able to clear the examination. The learning path for t...
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Hello everyone, In my JSM, the SAML Single Sign-On Plugin Configuration Page is encountering a 500 error. Upon checking the logs, it indicates that the system keeps attempting to delete a non-existe...
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Something Mark Cruth said in a webinar a few months ago really stood out to me: if your team doesn't have a strong process in place, it doesn't matter how good your tools are. Productivity is still g...
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Hi all, I would like to start implementing Opsgenie in my organisation, however, with the current migration of Opsgenie to JIRA ITSM, it's not 100% clear where to start. The target state would be u...
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I'm looking at native options within Jira IT Service Project where I can have a portal group design that is shown in the screenshot. I saw another post with the similar question and they mentioned us...
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I'm exploring JIRA Service management (or any other Atlassian product) capabilities to interconnect and Interoperate with other ITSM tools, to build an ITSM ecosystem between external e...
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Hi all! We’re hosting a live AMA on August 27th all about automation in Jira Service Management, and we would love to see if you have any questions you want us to answer. We’ll be answering questio...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
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Hi! I´m trying to figure out if each service engagement case must have more than 100 agents or if the total of the 4 cases must be above 100. We are trying to specialize in ITSM! h...
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...nyone can make a team 2)All teams are available when choosing a team from the custom field. This seems so useful, but unless I can limit the teams available to choose to only the ITSM r...
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Hello Everyone. In agent view, we have an Incident tab as part of an ITSM JSM project. This tab lists Ongoing Incidents based on the Affected Services value. My question is, why does it list I...
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Dear Community, I have built the service level targets successfully. But as soon as I add lebels as a JQL for qualification, they are not working. Question? Are we allowed to use lebels in JQL ...
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1. Is there any plugin which can automate release tracking functionalities. i.e. automatically generate and maintain a list of releases, eliminating the need for manual data entry 2. The escal...
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Is taking the prep course for ITSM with Jira Service Management Foundations enough to pass the exam?
Is taking just the ITSM with Jira Service Management Foundations pre courses enough to pass the exam? Or is the other documentation that anyone recommends to pass this test. This would be my f...
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Hello fellow Atlassian adventurers, Embarking on an ITSM project management journey feels a lot like setting sail in uncharted waters, doesn't it? One moment you're navigating the serene seas of "T...
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Hi all, Our company plans to purchase both Jira Software and Jira Service Management (ITSM) under different plans. We'd like to know whether is this approach going to work if we purchase 10 l...
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Hi there, We are a Solution partner as well as a Marketplace Partner. That means we receive questions, service and feature requests, as well as incident reports and manage them in JSM. ...
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Hi there, We recently migrated to Jira cloud. In the past we have managed out assets via a project within Jira using issue types, statuses, workflows and customer fields to manage our fleet of Asset...
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Was looking for a solution here- We have number of cloud based applications (e.g. SAP), we would like to keep on top of regular - C & A expiry - Contracts - License - SOW (life cycle) - AWS...
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hi all, Current situation: we're using JSM Cloud (and Jira Software) in one integrated solution. Next step for us is to introduce ITAM through a roll out of Microsoft Intune on all devices. Unfortun...
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...ransformation becoming increasingly important for organizations wanting to get ahead of the technological curve, the number of ITSM tools and platforms available to businesses is larger than ever. I...
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I'm a long time JIRA user, but new to JSM and OpsGenie. I'm working on my first project using these tools. I'm trying to understand what impact marking an Incident as Major has on an aler...
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