...n Slack more secure and efficient by introducing a few changes, a few of which will impact customers still using Halp. This blog exclusively outlines changes to the Assist and Slack integration — w...
Why use Jira Service Management for ITSM processes? Jira Service Management is a highly customizable ITSM tool that allows organizations to match their processes to their specific needs, alig...
2023年3月13日更新 この記事でご案内している変更の内容や、それがお客様に与える潜在的な影響について、コメント欄でさまざまな議論が行われています。 これを受けてブログ記事を更新し、もっとも多くいただいていた質問への回答を追記しています。 引き続きご質問をお持ちの場合はコメントを利用してお知らせください。 JSMでのカスタマー管理に役立つ次の一歩として、内部カスタ...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus o...
How does your team use Atlassian products to get work done? How do you collaborate, and what gets in your way? These are just a few topics, amongst many others, that we're exploring on our research t...
We are taking another step forward in helping you manage your customers in JSM. We have created a dedicated product access role for Internal Customers. To recap, there are two types of customers in...
...anagement. Halp Compass Forge Data Lake Insight Bitbucket Pipelines In addition, we have obtained certification for the following this audit cycle: A...
...orge, Insight, Jira Service and Work Management, Jira Product Discovery, and Opsgenie) Halp Jira Align Statuspage Trello When are SOC 2 Reports Published? SOC 2 Type 2 audits are a review o...
...equest participant <> follower syncing: We now sync Halp followers with JSM request participants. Request participants added in Jira will now get updates in Slack on the ticket, including public c...
Halp’s conversational ticketing functionality is now generally available in Jira Service Management – for free. We recently shared some exciting updates to our Jira integration, including a new s...
...equests and manage tickets directly from your conversations in Slack (Microsoft Teams coming soon). Using the same Slack-native ticketing technology that powers Halp, Atlassian’s lightweight c...
...pril 5, 2022 6:00 PM - 8:00 PM Customer Sucess Hub - Jira Service Management pod - Expo Hall C 6:45 PM - 7:00 PM Halp: Transforming how employees make requests Fletcher R...
...ll of our products in order to be considered a good candidate. If you’re a Halp expert only, we’d certainly welcome your participation. Read our voice and tone guide to ensure you're crafting your r...
※本記事は、Nicole Pitaroが2022年2月23日に公開した英語記事「Meet Atlassian Assist, Halp’s new partner in crime」を翻訳したものです。内容に相違が見受けられる場合、英文ページの内容を正とします。 新しくフレッシュな連携エクスペリエンスと新しくフレッシュなルックアンドフィール。 Halpがアトラシアンファミリーの...
※本記事は、Nicole Pitaroが2022年2月17日に公開した英語記事「Introducing a new & improved Jira integration experience 🎉」を翻訳したものです。内容に相違が見受けられる場合、英文ページの内容を正とします。 来週、最新のJira連携エクスペリエンスを段階的に開始します。これによって次回のHalpの請求額が減る場...
A fresh new integration experience calls for a fresh new look and feel. It’s hard to believe it’s been nearly two years since Halp joined the Atlassian family. 🤯 A lot has changed in those t...
TL;DR: Next week, we're rolling out a brand spanking new Jira integration experience and there could be an opportunity for you to save money on your next Halp bill. 💸 We know that c...
...rello, Statuspage, Opsgenie, Jira Align, and Jira Service Management. This audit cycle we also added Halp, Compass, Forge, Data Lake, Insight, and Bitbucket Pipelines to the ISO/IEC 27001:2013 c...
Atlassian’s Trust team has recently completed Product Security Profiles for our Halp product, adding to the existing Jira Cloud, Confluence Cloud, Bitbucket Cloud, Trello, Opsgenie, Statuspage and J...
...egal, and Finance keep sensitive information private in Slack. In Halp’s queue-level settings, teams can now enable “private replies” to designate a queue as sensitive. When someone publicly posts a q...
...roductivity. Join Halp’s Senior Product Manager for a deep dive into: Message actions Cards Full page apps We’ll also be joined by Microsoft Teams power user and Halp...
In today's hyper-competitive customer and sales landscape, a rep's success often hinges on the efficiency of their operational support. But the ops managers who reps depend on are also res...
...ervice Management (JSM), Data Lake, Forge, Insight, and Compass), Halp, Jira Align, Statuspage, and Trello. You can download the latest certifications from our Compliance Page: SOC 2 | Atlassian....
...ctioned upon Before SLAs in Halp sort of solved for the first purpose, but they didn’t help with the second or third purpose at all. Our goal was to improve Halp’s ability to solve both these use c...
...upport tickets or kicking off a document super easy. For example, when Halp is installed into an instance from your chat dashboard, you or your employees can quickly click the logo and create a ticket a...
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