Hi everyone, I’m Giuliano, a product lead in Atlassianfor Enterprise Platform and Confluence Cloud! As part of improvements on the support side to better serve our customers' needs, we are introd...
...poyar a las Atlassian Community Events (ACE) con mayor potencial para realizar réplicas de este evento en distintas partes del mundo, tal como lo ha anunciado @Caroline Park en esta public...
Transform Customer Challenges into Seamless Solutions Empower collaboration and elevate customer satisfaction as a Support Engineer for Scroll Documents, where you'll serve as a vital intermediary b...
Update July 15, 2024 Please see our latest announcement on Custom Domains general availability for Jira and Confluence. As a reminder, the feature now supports free text for both subd...
Hi Atlassian Community Friends, Sharing an upcoming Atlassian Event here - Atlassian Presents: WorkLife - Work differently, together https://events.atlassian.com...
Bom Dia! Tivemos uma dificuldade com campos de múltiplas escolhas, que foi a seguinte: Um usuário criou uma tíquete para acesso ao Github e adicionou praticamente todos os tempos em todos os ...
Automation Consultants are a leading, dynamic and forward-thinking company in the technology industry. We work with a number of companies across the UK, delivering industry recognised automation solu...
...nd blog posts Travel and meet great people- as part of our remote-first lifestyle, it's important that we come together as needed to work together, meet each other in person and have fun together. P...
...epending on new tests, insights, or improvements in Data Center. Please keep an eye out for the latest updates through Atlassian blogs, Partners they are working with! Please let me know what are your t...
A super brief history of Language Translations for Jira Service Desk Sometimes we get tickets in Japanese or Russian. Unfortunately, as cool and diverse as our support team is, those languages are n...
This is the second part of the article about how customer feedback influences our product development. Read the first part to learn about gathering customer feedback and four stages of...
The Sneaky B^st^rds! 😳😲 In recent years Atlassian seems to be throwing out random but significant changes at us willy nilly: there’ll be a random expe...
Hello to all, Today I’ll try to outline in general terms how we organized work in Trello when we abandoned Asana and switched to Atlassian products for different divisions. Introduction: When I ca...
I remember my days of working at a National IT Service Desk very clearly. Lots of fun was had with my team, and we provided excellent customer service. However on those days when a server crashed or ...
Statuspage has helped thousands of customers improve their incident communication, so we know first-hand the critical role a status page plays in keeping customers in the loop. But what ...
There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that's on Jira Service Desk. Without a proper ...
Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian, we can provide a successful ...
Starting with Power Scripts™ for Jira v 4.5.5 and coming soon to Power Scripts™ for Confluence v1.2, Jira and Confluence admins will now be able to temporarily mimic permissi...
What makes for the best ITSM software? According to Technology Advice, we need to take a number of features under consideration here. Importantly, the software we choose has to enable us to hand...
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the most wanted features impro...
"Your most unhappy customers are your greatest source of learning," Bill Gates once said. However, to learn our lesson, we need to know what went wrong during a customer's experience with our product...
Hi Community friends! Just popping in to tell you that email customization (one of our most requested features!) is now live for all Statuspage customers. You’ve created a status page t...
Customer support has always been a big priority at Statuspage. After all, as an incident communication tool, many of our users are other support teams. We try to stay as close to our customers as po...
Let's be honest here - how many times the marketing fluff of “customer-first culture” has failed to fulfill its promise? How many times have you submitted a customer support query only to rec...
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