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- Tag: addon-com.herzum.jira.plugin.approval.herzum-a
Tag: "addon-com.herzum.jira.plugin.approval.herzum-a"
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Dear Sir/Madam, For my company I am looking for an approval plugin that can support multiple approval requests within an issue (RFC request). The herzum plugin looks very promising, however before t...
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We're using your approval add-on and need the ability to filter issue queries based on approvers. What's currently happening is we have a long list of issues pending approval, and once a given approv...
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We would like to create a filter/dashboard that shows a list of all the issues that require/awaiting "my" approval. This would be similar to the common "Assigned to Me" type gadget (except ...
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Can confirm that the approval to be deleted is isolated away from any workflows or mappings and confirming the deletion via the prompt did not net any negative effect on our current configurations. ...
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Hi Antonella, Will it be possible if somebody press the reject button (Thumb down), can there be a popup like "Do you really want to reject this ticket?". Reason is that some people pressed this but...
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Hello Antonella, Currently we are testing the Herzum plugin in our JIRA testsystem. We are making use of Group approvals. The issue I have now is that we cannot JQL issues pending for group ap...
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I cannot approve a request using the syntax in the documentation: @APPROVED some comment @ I have the Outgoing and Incoming mail servers setup. The from address and the incoming mail server...
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As I wanted to treat a particular approval as optional during a workflow step, I removed this condition Check Approval Condition - Users can execute this transition only if the configured Approvals...
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Hello Antonella, So far I am really happy with the new upgrade of herzum and the new functionalities. However some people complained on the "Approve" button when a ticket is in an approval status (S...
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Hi, We are testing the Approval plugin, however we need your assistance. We have created a workflow for multiple issues. However, when a ticket is open, we require the agent handling the ti...
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Hi, We are testing the plugin, however, when the approver receives the email with the approve/reject options, none of them work. This is the link for the accept button: email=JiraSystem@testdomain...
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Potential bug detected: Our outgoing mail address is re-configured as jira@swcdev.com.au. This is confirmed working via the "Send a test email" via the native JIRA administration of Outgoing Mail. ...
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I have an approval set up on a transition from In Progress to Ready for Deployment, the approval is such that the user requests approvals and all approvals must be received and only then will the wor...
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Dear Sir/Madam, We have an issue regarding the bulk approval in your plugin. If we want to do a bulk approval only for a specific approval group like : RFC-PC-GTS , but there are mo...
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Hi, We configured our approval mapping (AWT) for the Request-Approval button to appear when issues of a certain type are in the status In-Progress. Once the button is clicked to request approvals, ...
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We recently installed the Herzum Approval plug-in ( 1.0.2-GA-6.0-6.2) in our instance of JIRA. Now, when a user navigates to the Issue Search Screen, a red box appears stating that an error has occur...
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Good Afternoon, We would like to find a way how reporters can receive an email notification after an approval request has been approved or not. Right now only the assigner receives them and we woul...
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I wanted to introduce a "Client" field which will act as a pivot to tell the plugin what set of business approvers needs to be notified. Currently, I have to have an issue type created per client in ...
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Hi all, Want to start by saying i am impressed by the details provided in the documentation (everything about the database structure is well formulated, usage of GUI and so forth). I am however mis...
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Hi Antonella, To enable the email functionality to approve/reject tickets we need to set up a new email box. That is what we did. The only thing is that I could not find information/documentation ho...
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We are trying to use the Herzum Approval Add-on ( Version: 2.2-GA-6.0-6.4) more as an "endorsement" capturing with relevant comments rather than a strict approval. For example, even if one person r...
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Hi. Herzum Approval plugin broke our Jira. Steps 1. Install plugin 2. Uninstall plugin Actual result: All transitions are not available on all issues! image2016-2-15 9:34:17.png ...
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When replying to an email to approve/reject a ticket, the body of the email need to stripped down to only contains @APPROVED<In Progress>@. Is it possible to change this so that it will a...
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We are currently evaluating the Herzum Approval Add-on. Is there a way to have an issue "automatically transition" after it has been approved? I have setup the Herzum Add-on to create "Re...
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Couldn't get an access to Herzum's issue tracker. Leaving problem here. Users can't see approvers in list when accessing issue via service desk agent screen (with queues). For instance:https://servi...
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