Yes there are definitely some great features here, I'm still trying to explore all of the options available. If you can use help, I would love to have the opportunity!
Welcome @Steven Golob ! You should also check Jira Service Desk /Jira Service Management! This may help you build the call center ;-)
@Steven Golob Welcome to the Community!
Welcome to the Community @Steven Golob!
If you are looking to learn more about Confluence, it's recommend starting it the Confluence Product Collection if you haven't made your way over there already.
-Jimmy
Welcome!
Welcome @Steven Golob !