Hello,
I am new to JSM and am currently training and learning to get my ACP-520. I also will be helping my organization to implement JSM in a month. Any tips on automations, asset management, workflows and setting up really anything would be helpful!
With my limited time to get up to speed any helpful tips are welcome.
Thank you,
Nicole
Hi @Nicole Jones-Campbell
First of all Good luck with the future roll out. Aside all the good hints you got from Andrew, I want to give you a not so Atlassian related advice. Make sure you talk to those that should use it before you implement and make sure the management has a vision about your product you can align to.
Nothing is more frustrating than tearing down and restarting an architecture in which you put your heart, just because they didn't know and you didn't know. Communication is key for a good rollout. Be proud about it, talk about it, create the hype and you get the feedback that you need.
Kind regards
Richard