Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

why can't I attach Google Docs from my phone as an attachment?

horizonbrave November 10, 2019

Hi,

I just started evaluating the Android app.

I tried the attachment feature but while I can browse and add any attachment the Google Docs documents are greyed out. The file I used for the test is just a text file that I created from the Goggle Drive app in my phone, nothing fancy.

Many thanks for suggestions! :)

1 answer

0 votes
Iain Dooley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 10, 2019

@horizonbrave I don't have an Android to test on but I can report that on my iPad running iOS 13.2.2 I can select from Google Drive using the iOS "Files" app when I attach and choose from files.

horizonbrave November 11, 2019

I even enabled link sharing and made them available offline but all Google Docs file are greyed out when I try to add file from my Google Drive folder.

Please see attached screenshot:

Screenshot_20191112-061219_Files.jpg

Iain Dooley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 11, 2019

@horizonbrave Oh right so the attachments are working but it just won't let you attach that file type. 

horizonbrave November 11, 2019

That's correct.

I went through Google Drive settings but I don't see anything odd. Can you please reproduce the behavior on your side?

Thanks for trying to help

horizonbrave November 11, 2019

Is it maybe because it's a premium feature?

I just saw the pricing page and apparently "apps" (which enlist Google Drive) support is only for paying customers.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events