we could not add a member to the card wait a moment and try again

Mahdi November 10, 2024

I am using the free version, but for some of the members, I get this error without any clear reasons; they all have the same permissions: 

 

 

we could not add a member to the card. Wait a moment and try again

1 answer

0 votes
Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 11, 2024

@Mahdi would you be able to share a screenshot of the error message? It might help me troubleshoot the issue you're encountering. 

Mahdi November 12, 2024

Andrea,

 

We found where the issue was; The board was crated by my colleague and when I wanted to add a new member to a board that I gave the colleague the link to join, then I could not add my colleague, but it seems the board creator could add the colleague to the board; this is certainly a UI/UX issue as all the members have the same access for the free account and the message must be more informative to mention that you are not the board creator and you must ask the board creator to add a member who is being added for the first time; once a member is added for the first time, then I can add that member to any other cards in the same board. 

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 12, 2024

The situation you're describing still doesn't sound like it's the expected behavior. If you're able to reproduce it again and can share a screenshot, I'd like to look deeper to see what is happening and if there's a condition that we can improve.

Mahdi November 12, 2024

Andrea, we already added all our members to the board, so we cannot reproduce the error; 

If you follow what I mentioned in my message above, I am sure you will reproduce the error;

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