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the migration did not work, I can no longer sign in to my Trello account

account I have received the email from Trello with the link to connect to my Trello account via Atlassian but unfortunately the connection is not made. The page grinds and the data does not rise.

1 answer

1 accepted

2 votes
Answer accepted
Laura Holton Community Leader Jul 07, 2021

Hi @Isaq 👋

Welcome to the Community! I'm sorry to hear your here on not so good terms with your Trello account. As it is related to the migration the best option is to raise a support ticket direct with Trello so they can get this sorted asap for you. 

To raise a ticket with Trello, please go here: https://trello.com/en-GB/contact

I hope this helps but if you have any other questions please ask away 😃

All the best,

Laura

Thank you, unfortunately the link on the page https://trello.com/en-GB/contact didn't work and I can't find any contact form elsewhere so I can't contact anyone for this issue. cordially

Like Laura Holton likes this
Laura Holton Community Leader Jul 07, 2021

Hi @Isaq I've double checked the link and it should definitely work, you should land on the page shown below:

Screenshot 2021-07-07 at 10.59.29.png

I recommend trying the link on a new browser or in a private tab perhaps just to make sure. Let me know how you get on, hopefully we can get this sorted for you 😃

Like Isaq likes this

thank you, in fact when you click on the button it disappears :(

Capture d’écran 2021-07-07 à 12.21.02.png

But I ended up installing the app on my mac and the connection works !!! 

Have a nice day.

Laura Holton Community Leader Jul 07, 2021

Great news! Happy Trello-ing @Isaq 🥳

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