something went wrong

Gizem Baran January 16, 2025

 

Hello, I am unable to access the Trello board .There seems to be an issue. Something went wrong. We are having difficulty sending your access request. Please refresh the page and try again. Could you please resolve this?

1 answer

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 17, 2025

Hello, Gizem

Welcome to the community.

What browser are you using? 

To start our investigation, we would like you to do some tests:
  • Could you please try to reproduce the error incognito? (Incognito or private)
  • With the browser open use the shortcuts below to enable incognito mode:
  • Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
    • Mac: Press ⌘ + Shift + n.
  • Does the same problem happen in other browsers as well? (Ex: Firefox, Chrome, Microsoft Edge, etc.)

    Kind Regards
    Alisson
    Trello Team
Gizem Baran February 10, 2025

Hi Alisson,

 

Yes. ıt happens same problem in other browsers and private mode.

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 10, 2025

Hello, Gizem

Are you using a VPN? Is the issue occurring only with Trello, or are you experiencing similar problems with other services? Additionally, is this happening on your mobile device as well, or just on your PC?


Kind Regards
Alisson
Trello Team

Gizem Baran February 10, 2025

Yes ı am using VPN , The issue is occurring only with Trello just on my PC. I am not using Trello on my phone.

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 11, 2025

Hello, Gizem

Thank you for the information. Could you try accessing Trello with the VPN deactivated to see if the issue still occurs? If the problem persists, could you switch to a different VPN connection and check if that resolves it?

Kind Regards

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