não fiz assinatura premium, e recebi uma cobrança indevida

[Erica C S]

não fiz assinatura premium, e recebi uma cobrança indevida

[Brant Schroeder]

@Erica C S You will need to submit a support issue here https://trello.com/en-US/contact#/

Scroll down to the bottom of the page login and then you can create an issue.  If you have any problems let me know.

[Berenice Mota]

Brant tive problema similar. Fiz a assinatura e cancelei no mesmo dia. Recebi a cobrança no cartão e não consigo entrar para fazer a reclamação porque minha conta por ter sido cancelada não existe, Neste link que mencionou não consigo abrir reclamação também. Aparece a mensagem "Something went wrong, please try submitting your request again.". Meu email é bereisnice@hotmail.com. Consegue me ajudar?

[Brant Schroeder]

I will escalate to Atlassian.

[Andy Heinzer]

Hi @Berenice Mota I see that you have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2080281 I would recommend following up in that case to address this concern.

Thanks

Andy

[Berenice Mota]

Andy, 

Obrigada pelo retorno. Este link não abre e nunca recebi nenhum e-mail da empresa sobre este atendimento. Poderia me ajudar?

[Brant Schroeder]

@Berenice Mota The link you will want to use is https://support.atlassian.com/contact/ 

[Andy Heinzer]

@Berenice Mota That link of https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2080281 would only be accessible if you are signed into the hotmail account that created it.  It would appear that here in community, you are using a gmail account which does not have access to that issue.

Please sign into https://id.atlassian.com with that hotmail account, and then try to view that link.