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não fiz assinatura premium, e recebi uma cobrança indevida

não fiz assinatura premium, e recebi uma cobrança indevida

1 answer

0 votes
Brant Schroeder Community Leader May 18, 2022

@Erica C S You will need to submit a support issue here

Scroll down to the bottom of the page login and then you can create an issue.  If you have any problems let me know.

Brant tive problema similar. Fiz a assinatura e cancelei no mesmo dia. Recebi a cobrança no cartão e não consigo entrar para fazer a reclamação porque minha conta por ter sido cancelada não existe, Neste link que mencionou não consigo abrir reclamação também. Aparece a mensagem "Something went wrong, please try submitting your request again.". Meu email é Consegue me ajudar?

Brant Schroeder Community Leader Nov 23, 2022

I will escalate to Atlassian.

Andy Heinzer Atlassian Team Nov 28, 2022

Hi @Berenice Mota I see that you have a support ticket for this over in I would recommend following up in that case to address this concern.




Obrigada pelo retorno. Este link não abre e nunca recebi nenhum e-mail da empresa sobre este atendimento. Poderia me ajudar?

Brant Schroeder Community Leader Dec 23, 2022

@Berenice Mota The link you will want to use is 

Andy Heinzer Atlassian Team Jan 03, 2023

@Berenice Mota That link of would only be accessible if you are signed into the hotmail account that created it.  It would appear that here in community, you are using a gmail account which does not have access to that issue.

Please sign into with that hotmail account, and then try to view that link.

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