não fiz assinatura premium, e recebi uma cobrança indevida

Erica C S May 18, 2022

não fiz assinatura premium, e recebi uma cobrança indevida

1 answer

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 18, 2022

@Erica C S You will need to submit a support issue here https://trello.com/en-US/contact#/

Scroll down to the bottom of the page login and then you can create an issue.  If you have any problems let me know.

Berenice Mota November 23, 2022

Brant tive problema similar. Fiz a assinatura e cancelei no mesmo dia. Recebi a cobrança no cartão e não consigo entrar para fazer a reclamação porque minha conta por ter sido cancelada não existe, Neste link que mencionou não consigo abrir reclamação também. Aparece a mensagem "Something went wrong, please try submitting your request again.". Meu email é bereisnice@hotmail.com. Consegue me ajudar?

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 23, 2022

I will escalate to Atlassian.

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 28, 2022

Hi @Berenice Mota I see that you have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2080281 I would recommend following up in that case to address this concern.

Thanks

Andy

Berenice Mota December 23, 2022

Andy, 

Obrigada pelo retorno. Este link não abre e nunca recebi nenhum e-mail da empresa sobre este atendimento. Poderia me ajudar?

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 23, 2022

@Berenice Mota The link you will want to use is https://support.atlassian.com/contact/ 

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 3, 2023

@Berenice Mota That link of https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2080281 would only be accessible if you are signed into the hotmail account that created it.  It would appear that here in community, you are using a gmail account which does not have access to that issue.

Please sign into https://id.atlassian.com with that hotmail account, and then try to view that link.

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