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login problems Trello

Dominiek
Dominiek Jan 06, 2018

how can I get access again to my Trello account, after I did a reset of my phone and thus my two factor authentication app?

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Gonchik Tsymzhitov
Gonchik Tsymzhitov Jan 06, 2018

Hi! 

 

Let's raise the ticket to the Trello support or  try to follow this instruction

http://help.trello.com/article/1084-troubleshooting-two-factor-authentication

 

 

Hope it helps! 

 

 

Cheers,

Gonchik Tsymzhitov

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Dominiek
Dominiek Jan 07, 2018

hi

i'm gonna try it that way. thanks!

kind regards

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George
George I'm New Here Jan 20, 2021

did u solve the problem ，if yes ，please let me know the way to do that

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Dominiek
Dominiek Jan 20, 2021

At that moment the problem was solved, but in the meanwhile my phone has changed again. So the two factor has been reset, so no possibility to log in again. All I have are back-up codes, but can't find where to put them in.

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