login problems Trello

[Dominiek]

how can I get access again to my Trello account, after I did a reset of my phone and thus my two factor authentication app?

[Gonchik Tsymzhitov · Accepted solution]

Hi! 

Let's raise the ticket to the Trello support or  try to follow this instruction

http://help.trello.com/article/1084-troubleshooting-two-factor-authentication

Hope it helps! 

Cheers,

Gonchik Tsymzhitov

[Dominiek]

hi

i'm gonna try it that way. thanks!

kind regards

[George]

did u solve the problem ，if yes ，please let me know the way to do that

[Dominiek]

At that moment the problem was solved, but in the meanwhile my phone has changed again. So the two factor has been reset, so no possibility to log in again. All I have are back-up codes, but can't find where to put them in.