issue being added to a project

Pauline ALVAREZ January 7, 2025

Hi,

My colleague cannot add me to a project anymore. Error message is "Member is not active. The following person was not invited" followed by my name. Can you help please ? 

Best,

 

1 answer

0 votes
Manon Soubies-Camy
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 8, 2025

Hi @Pauline ALVAREZ and welcome to Community!

Users are marked as inactive if they haven't logged in to Trello for 90 days. Has your colleague tried adding your email address, to make sure they're not inviting another Pauline Alvarez who's inactive?

Hope this helps,

- Manon

Pauline ALVAREZ January 17, 2025

Hi Manon, 

Yes he tried and it doesn't work. I tried logging out and back in, but still doesn't work, he's still getting "member is not active".

Best,

Pauline

Pauline ALVAREZ January 27, 2025

Hi Manon,

Do you know how we can reach out to customer service directly ? I cannot find the contact and we've been having this issue for almost a month, so we would very much liked it being looked into.

Best,

Pauline

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