The office will sometimes post issues in slack that are effectively bug reports.
When we spot such a report we create a Trello ticket.
My problem is:
Is there a way to link a trello ticket to a comment in slack? This way, the person reporting the issue can easily find the Trello ticket to see how the issue is been handled.
I know you can hit reply and post the ticket url, but I was hoping for other ideas.
Is it an option to have the user create the Trello card right from within Slack?
We do have a command for that "/trello add [teammates @ mention] [card name]"
That way, the card would be automatically created on the linked board and the link to the card posted in the channel: http://help.trello.com/article/1049-slack-app
Your mileage may vary and this would need to be tested, but Slack provides legacy outgoing webhooks that could be used by a tool like IFTTT to generate cards on a trello board.
Ex: a user could write a message in #support with the text: "ISSUE: Description of the issue" where "ISSUE" is the keyword for a webhook that only listens on #support.
The only other option I can see would be to develop an integration that interacts with Slack's Events or Conversations API.
You’re invited to our first ever Trello User Groups Good news for current and aspiring Trello enthusiasts! We’re launching Trello User Groups so that you can network, share ideas, solve ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot