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how do I solve printing issues in the Mac app?

Deleted user May 27, 2020

Hi All,

I'm using version 2.11.5 of the Mac app, and when I try to print a card, or save it as PDF, or even open it in Preview, all of the text of the card displays in this manner:


ŶǕXȩ‪ ȩXȟ‪ ǡȄˮNJ‪ ḳˮṍḨXḨXˮḨI ǡḳṍḤI‪ ṁXI􏰄ṁǕXḨX‪ ḨX7 Ḥ‪ Ḩ‪ ȟXṁXḨḳṁˮ IXṁXḨȟǡȩXṰǕXṁǕXḨ‪ ȄṍḳṁXḨ ḳǕˮṍȄI XḳḤȄǡṁǡȩˮḨIXḨṁˮ ḤḨˮṁXṁṍḳXḨȄˮnjǡȩḳ􏰅


It preserves my icon, but no other text is readable.

Any ideas how I fix this?

1 answer

1 accepted

0 votes
Answer accepted
Esme Crutchley Community Leader May 27, 2020

Hi @[deleted] 

Welcome to the Community!

I was having exactly the same problem. Unfortunately there isn't a way around this, the only way that I was able to 'print to PDF' was to open up the card I wanted in Safari. For some reason, the app and the Chrome site don't allow you to print properly, but Safari does.

I know this isn't the answer that you were looking for, but I'm hoping it might help

Esme :)

Deleted user May 27, 2020

Thanks Esme. So a bug then! I’m relieved that it’s not some odd issue with my MacBook to be honest, and as you’ve pointed out, there is a workaround. 

Like Esme Crutchley likes this

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