I am sorry, but you have landed in the wrong place, we are a community of people here to talk about Atlassian stuff, we're not support!
Go to https://trello.com/contact#/ and select the support option (and then probably billing beneath it) - this should create a support request for you.
Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend B...
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