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change mail adres and no longer acces to trello

Sylvia Klink June 17, 2024

Hello I am helping an entrepreneur that is working in trello with his clients and he is the admin and working in premium account. He is able to add boards and add clients. but he changed his email adres and has no longer acces to the workspaces. When he logs in he is a new user and can not do anything. I assume login in to the old account (email) is no longer possible.  He asked to unlock the old account but no reply yet.

 

can someone help us what to do? 

1 answer

0 votes
Nicolas Grossi
Banned
June 17, 2024

@Sylvia Klink Welcome! As you have premium license, you might contact support.atlassian.com

 

Nicolas

Sylvia Klink June 17, 2024

Hello Nicolas, my client already did and he had no respons until now. Is it possible to restore the old account? He still gets notifications but when he opens the email he can only log in with the new email and then he sees nothing. 

Sylvia Klink June 20, 2024

We still got no answer from Atlassian does any one know how to deal with this? 

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

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