It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

ZenDesk Trello app "fails to create new card" but does it anyway

I just installed the Trello app for Zendesk, and I am not sure if I've misunderstood its use or if not everything is working as it should. We'd like to use the integration to file bug reports to Trello directly from within ZenDesk. Here's what I do:
- I open the support ticket in ZenDesk
- Open the Apps view
- Select Trello, the correct board, list and New card

Expected result: The opportunity of entering our custom bug report text to a new card and selecting Trello label for it (Bug urgency)

Actual result: ZenDesk says "Failed to create new card", but still creates a card in the selected list. The content of the card is the end user's original email

Failure to create Trello card.PNG

1 answer

0 votes
Torben Atlassian Team Jan 29, 2020

Would you mind reaching out to trello.com/contact from your registered email along with the links to the boards in question, so we can take a closer look? Thanks

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,656 views 16 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you