Why wont Automations work on copied trello board, after Automations have been enabled on the board?

Thomas Pim October 28, 2024

I created a "Template" board to be used for tracking project progression. I tried copying a "template" to another board, and then enabled all the automations on that board. 

The board copied across fine, however, whenever I do an action that triggers an automation (such as adding a label, or adding item to checklist) the action of the automation is not occurring and the board remains unchanged from the automation. All of these automations worked on the original template board in another workspace, however I reached my automation limit in the former workspace, hence why the board was copied to a new workspace.

I know that the automations should be working since every action (like adding a label) is causing the automation counter in the Activity tab of automations to accrue 1 each time. 

can you please help? this appears (from my experience and perspective) to be a break down between the server and the board, so the server is receiving triggers for automations, and it incrementing the used automations counter, but is not applying the actions to the board. 

Update: I've realised, that when a board is copied, all links relate to the original linked item/card from the original board. So, if I click on a link in the copied board, it will take me to the original board in a different workspace.

So, my new question: Is there a way to copy a board without the links being attached to the original board? or any suggestions of approaches on scripting board creation so the automation limit is not affected?

Thank you 

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Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 30, 2024

Hi Thomas, welcome to the Atlassian Community!

Could you please share more details about the links that relate to the other boards and the automations that are not working? If you could share a screenshot it would be great for us to better understand the situation. Just remember to obfuscate any private details.

Thomas Pim November 7, 2024

Hi Carolina, 

Thank you for your response. Upon further investigation, I have discovered that when a board is copied, the linked items in the copied board reference the original board from which it was created. As a result, the copied board does not retain its links effectively, leading to broken connections. Consequently, all links must be recreated, which is a time-consuming process to undertake.

Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 7, 2024

Thanks for the details @Thomas Pim
When you mention "linked items", are you referring to checklist items linked to a card on the original board? If so, when you click the links, do they take you to the original board instead of the copy?

Thomas Pim November 7, 2024

Hi Carolina, yes that is correct, when clicking a linked item, (either a checklist item linked to a card or a card linked to a checklist) it will take me to the original board the copy was created from. 

Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 12, 2024

Hi @Thomas Pim 

Thanks for clarifying! While this exact functionality isn’t currently available in Trello, you aren’t alone in wanting this as we have had other users interested in this as well. With that in mind, I’ve added you as a “+1” to our existing suggestion, which you can access here: TRELLO-371

I recommend you to visit that suggestion, log in with your Atlassian account, and click Start watching this issue on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email. 

Thomas Pim November 13, 2024

Thanks Carolina that's very helpful. 

Like Carolina Lopez likes this

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