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Why is trello billing so much higher than the plan costs

Jeff
Jeff
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Nov 01, 2023

Why does Trello advertise one set of prices but really charges 10 times what they say as they are charging me $81.46 per month for premium.   Seems what they say are the prices is a complete lie?

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2023

Hi @Jeff 

I see that you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2652820

I believe that issue has explained the details in your case.

I recommend creating that kind of support request for other users that might not understand the billing details.  Anyone can do this by using this link https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&support_type=customer

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Clark Everson
Clark Everson
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Nov 01, 2023

Hi @Jeff 

Welcome to community! Sorry this is the first experience bringing you here

Do you have other users in your trello? Trello is a per user billing, so if you have other users in your workspace they maybe using it outside that workspace generating a charge.

Regardless I have escalated this to Atlassian to reach out to you about

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Trello
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