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Why is trello billing so much higher than the plan costs

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 01, 2023

Why does Trello advertise one set of prices but really charges 10 times what they say as they are charging me $81.46 per month for premium.   Seems what they say are the prices is a complete lie?

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2023

Hi @Jeff 

I see that you created a support case for this over in

I believe that issue has explained the details in your case.

I recommend creating that kind of support request for other users that might not understand the billing details.  Anyone can do this by using this link

1 vote
Clark Everson
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 01, 2023

Hi @Jeff 

Welcome to community! Sorry this is the first experience bringing you here

Do you have other users in your trello? Trello is a per user billing, so if you have other users in your workspace they maybe using it outside that workspace generating a charge.

Regardless I have escalated this to Atlassian to reach out to you about

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