Not present where? I only see this post from you and no others on the forum so I’m not sure what you mean.
I’m the Trello cofounder and I’m on here multiple times per week. Also the instructions by Soumyadeep will send a private message to the support team.
i've been waiting for a solution for this issue for years now:
https://community.atlassian.com/t5/Trello-questions/Trello-with-privacy-issues-and-lack-of-support-for-it-i-need/qaq-p/1846910
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