It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why is my email to board card being duplicated?

My team uses the email to board option to create cards and then we reply back and forth with important info in the email, and it updates the card with comments.  However, lately, it seems like several of our cards are being randomly duplicated throughout the conversation.  Any ideas why?


One of our cards was created on Nov 1st and not updated again through the email chain until Nov 19th (which it then created the duplicate card)


The second card this has happened with was created on Sept 5th and not updated through email until Nov 19th, and when that happened, it duplicated.


Is it possible there is an issue with the infrequency of us replaying to the email chains?

1 answer

0 votes
Torben Atlassian Team Nov 22, 2018

Would you mind reaching out to with an example screenshot and links to the cards in question so we can check it out in detail? Also, does this happen to single users only or for all users on that board? Also is the issue isolated to the board or also present on other boards you are using? Let us know.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,492 views 12 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you