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Why have I stopped receiving email/desktop notifications?

Lindsay I'm New Here Aug 04, 2020

When someone on my team posts in Trello, I no longer get email or desktop notifications even though I have every possible notification turned on. This started as soon as Atlassian took over. I have reached out to Trello several times but all I receive is a trouble shoot ticket number but no one ever gets back to me. Quite burdensome.

1 answer

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Hi Lindsay,

Thanks for reaching out, super sorry to hear about that. I checked on your account and our email log, it looks like the most recent email notification was delivered and opened successfully. I see the support ticket that has been opened and I'll follow up with you directly on that ticket, you should get an email notification momentarily when I reply. 

Thanks so much for your patience and looking forward to figuring this out with you!

Blair 

The Trello Support Team

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