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Why do you have 'Delete All' right next to 'SAVE' ticket?

It is so easy to misclick and DELETE everything you just worked on.

Why would anybody want to delete all its work without even having a question or a second thought 'Are you SURE?!'

 

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3 answers

3 accepted

2 votes
Answer accepted

Hi Maja, clicking outside the description text input will also save your text. I know that doesn't exactly address the problem you're raising, but perhaps clicking above the text input rather than on the save button can help prevent a mis-click. 

0 votes
Answer accepted

This seems oddly specific and painfully personal, I'm sorry.

You're right though, it would be much better on the right of the Formatting Help button.

"This seems oddly specific and painfully personal, I'm sorry."

Yes, it is :) 

It wasn't a pleasant miss-click...

Like reidt likes this
0 votes
Answer accepted
Iain Dooley Community Leader Jul 13, 2021

@Maja Novakovic if it's any consolation you can avoid this problem by holding cmd/ctrl and hitting enter to save without using the mouse

sometimes I remember to do that, but when you have an urgent ticket and you just want to post it as soon as possible it is unpleasant to have the option DELETE all by a millimeter.

People don't want to delete everything they did in a blink of an eye, never.

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