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Why didn't you cancel the payment?

I wrote as below and received a reply saying that the payment will be canceled.
ID :

I clicked the wrong way and the payment was made, please make sure that the existing $25 subscription is not billed in the future.

It's frustrating because there's no place I can contact in Korea. Please process it.

However, after more than a month, the payment has not been canceled.

Please check again and quickly.

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 27, 2023

Welcome to the Atlassian Community!

We can't help you with that, we are not support.  You will need to talk to Atlassian billing support - raise a request via 

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