Why can't I see a team members initials on emailed Trello cards?

[Fotini Paraschos]

Hi, I am using Trello to assist in purchase order management. I have set myself and my team up so that any purchase orders we raise automatically push through to our Trello board. When any of my purchase orders appear on the board it shows up with my initials on the card, but for anyone else in my team the cards show up blank. Is there a setting I need to turn on so that everyone's initials appear on the cards?

[Michael Pryor · Accepted solution]

To add a little more explanation, you can add people to boards so they can see all the content in the board and you can also add people to a card - many people use this as a way to assign tasks to people.  The initials you are seeing are because you have added yourself to that card - you can do this with the space bar if you hover your mouse over a card. You can add other people using the members button on the back of the card. 

[milynnus · Accepted solution]

You need to pick them under member?

[Fotini Paraschos]

Sorry I am new to Trello, how would I do that?

[milynnus]

@Fotini Paraschos they need to be on the board. Invite them or ask them to join the board from their Trello app or desktop. 

[Fotini Paraschos]

They are already members, and I have made them Admin on the board but it is still not working. I'm wondering if it is something else?

[milynnus]

Go to card. "Add to Card" > Members