Why aren't my attachment videos able to be previewed?

Mike August 12, 2021

On my board I have several cards that have videos attached. I've always been able to tap on that attachment in the card and see a preview of the video. But now I can't. Instead, an image of a play button with a line through it appears on screen when trying to preview some of these attached videos. The video can be saved and then watched but it can't be previewed like I've always been able to do. Is there a reason for this? 

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Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 12, 2021

Can you contact https://trello.com/contact Support via that link and give permission to "impersonate" your account (it's a checkbox) and tell them Seb wanted to see your account?

Jane Counsel October 9, 2021

I have the same problem - can someone please provide advice on how to fix this?

Mike October 11, 2021

They had me update my OS so that safari can be updated. Safari 15 seemed to fix this problem for me.

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