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Why am I stuck in a login loop with Trello?

 

My password (which has not changed) doesn't seem to work, and I'm being locked out of my Trello account. When I enter it I get the message:

"Your account has been updated. Please check your email to continue using Trello.

We'll send a recovery link to... (email)"

But no email appears.

I need support to look into this I feel.

 

1 answer

1 accepted

2 votes
Answer accepted
Vero Rivas Community Leader May 27, 2021

Hi @Jamie Ryan Ainslie 

   Look at this post

   https://help.trello.com/article/743-recovering-your-trello-account

   if this doesn't work, you can contact trello support directly

   https://trello.com/es/contact

Cheers

I have contacted support now, but I'm worried that if the problem persists, I will not be able to see any replies from the Trello team that come to my email

Our server was getting bounced emails (reason: 554 5.7.1 [internal] recipient address was suppressed due to customer policy ) but I've unchecked the suppression box so it *should* start sending messages again - but if the mail server bounces them like before, we will stop sending them again :/

Like Jamie Ryan Ainslie likes this

I now have emails back running. And the advice i now get is to migrate my Trello account.

 

It is so irritating that I have had to go through this now and lose a day of access, when being complicit with your company's restructuring a few months back would have saved me all this lost time.

 

Freedom of choice eh?

"You are free to do what we tell you to"

Thanks Atlassian! You wasted the National Health Service of England's time and energy!

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