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Why am I getting a warning about my Business Class Trial, when I never signed up for a trial?

I inadvertently ended up on the web-based version of a trello board, where there was a warning at the top of the board to the effect of "you have 10 days remaining on your free Business Class trial."

I never signed up for a business class trial. I was never notified of a trial beginning. Can anyone explain what's going on? 

I'm concerned that functionality that I have assumed is associated with my free account may in fact be Business Class functionality, which I do not want to pay for.

Not digging Trello's approach to on-boarding new users: I feel like they are trying to trick me into thinking the free version has greater functionality, and I'm going to end up having to switch to another PM system after having spent days upon days learning how to set Trello up for my team... Signing me up for a free trial without ever notifying me (especially when I seem to get email notifications for everything else) seems really sketchy. Where's there UX team on these marketing interactions? 

1 answer

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Answer accepted
Iain Dooley Community Leader Sep 10, 2020

@rax adaam anyone on your team can start a business class trial, and there are certain upgrade points in the interface such as advanced checklists and adding powerups that people may have clicked on.

Thanks for the head's up. I've messaged the rest of my team to figure that out, but so far no one has (knowingly) signed us up. I'm mostly surprised that they didn't send any notification (email or otherwise). I only found out because I added Slack integration & it opened a board in Safari, as opposed to directly in the app. Otherwise, I would've never known. 

As always, appreciate your time, help & insight!

All the best,


Like Dave Liao likes this

Your case is same with our team. and after we reach out the problem, i have found the answer for that

After trial,  all your data will still be available in the free version. 

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