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When I close Trello I get logged out

Edited

Hello,

 

whenever I close Trello and open it again, it wants me to Sign In again, every single time.

 

1. I close Trello

2. I open it, it shows introduction screen where I have to click Continue

3. Then I have to either Sign in or Sign up

4. I Sign in and when I close Trello I have to start all over again.

 

Also the dimensions of the app change to small and I have to rescale the window to the size I want every time.

 

I am running Trello app on Windows 10. Tried reinstalling, didn't help.

2 answers

1 vote

Hi @Petr, Apologies for the disruption. You're experiencing a known issue in the latest version of the Trello app. Our engineers are working on a fix that will be released soon. 

@Petr (or anyone else experiencing this) The latest desktop version 2.12.5 (just released today) should fix this. Can you download and install this version and let me know if you still have trouble staying logged in? Thanks!

Like Laura Holton likes this
0 votes
Laura Holton Community Leader Dec 07, 2021

Hi @Petr 👋

Welcome to the Community! A few members seem to be experiencing this at the moment so it may be a bug. My recommendation would to raise a ticket directly with Trello support, as they'll then be able to confirm the issue and get this sorted for you as soon as possible.

You can raise a support ticket here >> https://trello.com/contact#/

I hope this helps but if you have any other questions just shout 😃

All the best,

Laura

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