Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User unable to interact with cards

Hi all,

 

I've set up a user with one of our boards - she is using Trello on safari on a mac. She is experiencing issues where she doesn't seem to be able to view checklists on trello or view/add comments. She basically can only see the card title and then nothing else, so is completely unable to interact with it.

Any idea what could be wrong??

Thanks,

 

Maria

2 answers

Hi @Maria R ,

Welcome to the community!

First of all log out of Trello account then the user needs to clear browsing cache, browsing history & cache images from the browser. Then re log in and see whether it working or not!

Also, read the below documents carefully:

https://help.trello.com/article/732-adding-observers-to-boards

https://help.trello.com/customer/portal/articles/935644-changing-permissions-on-a-board

https://help.trello.com/customer/portal/articles/920223-adding-people-to-a-board

https://help.trello.com/customer/portal/articles/1349993-business-class-user-guide

 

I hope after following the above steps your problem will be solved!

Thank you, I've asked the user to try the above!

Like Soumyadeep Mandal likes this
0 votes
Iain Dooley Community Leader Jun 10, 2020

@Maria R when you say completely unable to interact with it, do you mean unable to move cards or unable to even click on a card to open it up and view the back of it? I can confirm that there are no issues using Trello in Safari on Mac, is she a member of the board, or is she only a member of a team and viewing a team viewable board?

HI Iain, so the user can click on a card but can only see the title of the card... doesn't see description, checklists, comments, etc. Even the 'action's menu on the left just gives her the option to 'share', nothing else...

Iain Dooley Community Leader Jun 10, 2020

@Maria R Hmm this sounds like something I've never seen on Trello. Can you please ask for the specific Safari and MacOS versions, and then also ask them to use loom.com to record a video demonstrating the problem? If possible they should try on a board without any sensitive info, maybe you could make another board and add them to it so they can demonstrate this without exposing any proprietary data.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 What is a Trello board?

Hi, Atlassian Community! My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Tre...

11 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you