Our support team uses Front and we think to build our Customer Feedback Loop with Trello. We have started to create it and I have one main question :
👉 I have noticed that we are able to raise Customer Feedbacks on Trello directly from Front in creating a Trello card or add an idea to an existing card. I would like to quantify how many customers have the same idea (how many customers are concerned in every cards ?).
Thus, I am wondering if it is possible or not to see it directly on the dashboard in order to know on screen attached how many customer have we raised for every cards (for instance : 50 customers have raised the idea 1, 110 customers have raised idea 2,...) ?
Thanks a lot for your help !
Have a nice day !
Kevin - in charge of the customer care team in Kard (new bank for teenagers)
@kevin.kunter one option would be to use the voting power up:
If you wanted to keep track of individual customer communications that related to a given feature or bug, you could create cards for each and then link to them from a checklist on the parent card like "related emails" as linked checklist items.
For example, I created a thing for one of my clients where they simply copy and past the link to an email card, onto a related issue card and it will automatically add this link into the "Related Emails" checklist (this is easier to manage than having lots and lots of cards linked as attachments).
This segues nicely into the fact that you can actually use Trello for your customer helpdesk instead of Front. There are a few options:
1) My own product, BenkoDesk, lets you use Trello as a Gmail client for shared/team/support emails; both side of the conversation will appear in Gmail (ie. sent items etc.) and it runs as a background integration so will work the same from any device with one price for unlimited members:
2) SendBoard runs as a power up and allows you to forward emails to their system and reply to them from within Trello. You can use it with any email server (eg. Office365) and their powerup has a rich text interface for managing replies, with variable member/board pricing:
3) Hipporello which is more like a "helpdesk", operates similarly to SendBoard but with the added option of having forms that people fill out to get in touch; AFAIK no pricing information published yet:
Thanks a lot for your answer and explanation. I didn't really understand how can I set up a process like I am looking for. Could you please give me more details ?
I would like to keep Front to handle all our customer requests and reply to them from Front. I am looking for an internal tool to raise customer feedbacks or bugs between customer care team and product team. I am wondering if it possible with Trello or not. I would like to be able to create a Trello card directly from Front or to add a Front conversation directly to an existing Trello card (it works) and then when we add a new Front conversation to a Trello Card it will add a +1 in order to have a view on all our cards with scores per cards.
Do this feature is possible on Trello or not ?
If you prefer, we could organize a quick call.
Thanks a lot for your help.
Have a nice day !
@kevin.kunter creating cards from Front is possible using the Front powerup:
The voting powerup I mentioned above allows you to "plus 1" things, but I don't think there's anything you could do that would automatically increment a custom field value, for example, when you attach a front conversation...
UNLESS, the Front conversation shows up on the card as a "link attachment". In that case, then you would be able to use the Butler trigger "when an attachment is added to a card" (you could filter to trigger only if the attachment starts with "https://frontapp" or something) and then increment a custom field value by 1. But if it only edits powerup data then there will be no way to trigger based on that event.
Thanks a lot for your reply.
It worked when I add a Front conversation to a card from Front, it added a + 1 but when I remove the link, it didn't remove the +1 added just before. Thus, it is not dynamic.
Do you know how could I do to have a dynamic organization please ?
Thanks a lot !
Have a nice evening !
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