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Urgent Inquiry: Unauthorized Charges and Seeking Community Support

Vero Onetto
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March 14, 2024

Dear Trello Community,

I hope this message finds you well. I am reaching out to seek your assistance regarding a concerning issue I have encountered with Trello services. Despite confirming with Trello support that I do not have any active accounts associated with my profile, I am dismayed to discover that charges continue to be debited from my account.

It is deeply frustrating to find myself in this situation, and I am seeking guidance from fellow Trello users who may have experienced something similar. Has anyone encountered unauthorized charges from Trello, even after confirming the absence of active accounts?

Furthermore, I am urgently seeking assistance in revoking the three most recent charges made to my card. Could someone please advise me on the appropriate steps to take to resolve this matter promptly?

Any insights or assistance you can provide would be greatly appreciated. Thank you for your attention to this matter.

Best regards,

Verónica onetto (vero.onet@gmail.com)

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
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March 17, 2024

Hi @Vero Onetto 

As this is a public forum, I have removed your email address from your post :)

Just to confirm, you have no Standard/Premium/Enterprise Workspaces attached to your user? And no credit card attached to any of them in the billing settings?

If this is the case, I'd recontact Trello Support - https://trello.com/contact - and ask them to check for Trello instances utilising your card details, just in case there's another Workspace out there which they've been entered into at some point?

Ste

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