Hey @Ruairi Laughlin-McCann
It looks like you've raised two tickets, both of which went to our Advocates team (sales and billing), not Trello Support, and due to high ticket volumes they haven't answered yet. On the first of these tickets, you say this is your third attempt to reach out to us, but this is the first ticket we've received. I don't think I can see the tickets that @Michael Pryor is seeing.
I'm assuming you've filled out the Enterprise form on this page as well and that's how you've reached us in the past: https://trello.com/enterprise
If you have less than 25 users, you won't be eligible for an Enterprise subscription, which is maybe why you haven't heard anything from us - but you should've been sent an email that explained you weren't eligible and to sign up for Premium instead. I definitely recommend checking your spam folder.
If you'd like to speak directly to Trello Support, you can raise a ticket at https://trello.com/contact
To get through to Support, not our Advocates team, please raise a ticket that isn't Billing or Sales. Once you do this, myself or someone else from my team will reply.
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