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Update Trello Account

We already have a free account (maybe 12 people total).  One of our boards needs 2 people to be admin of and the other 10 people watching said board to see progress (they will see who is assigned to each task and due dates, not edit).  I am in the 30 day trial, easy to pay though. There are other free boards/accounts in the "domain.com" that will remain.  About a week in, no email, live chat or a phone number for that matter on an answer.  Easy to pay though, they are billing me for every person under the domain.  What is up with no response?

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We just did a big launch, so ticket load is high. Also, paid users get priority support.  I think our SLA for free users is 3 business days (M-F 9-5 ET). 

I looked under your last name "McIntyre" though and I don't see a ticket. Did you get a ticket number?

 

Contact support form is the button at bottom here: https://trello.com/en-US/contact#/

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