Unscheduled withdrawal of funds from the card

R S June 18, 2023
Hello. I can’t understand why the money was debited in the application in the middle of the month, when the subscription (premium) was already paid according to the schedule? Just withdraw $50 from your card without warning. Help to understand, please. Thank you in advance.


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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 19, 2023

Hey @R S! I see you already contacted us yesterday about this problem with an unwanted charge on your credit card. In this case, I recommend you keep working with our team on your existing ticket, and they'll do their best to address your concerns and solve your issue. Additionally, we don't provide any support to billing questions through the community since we'd need to deal with personal and sensitive information, and we don't want to share them with the community. 

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