Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,291
Community Members
 
Community Events
176
Community Groups

Unable to sign into Trello app

Hello, 

I have the Trello app on my Mac which normally works great. I had to restart my computer and now I'm not able to log back in. 

Instead of a login page it gives me this.... 

 

Check your inbox to log in
To complete setup and log in, click the verification link in the email we’ve sent......
When I follow the link all it gives me is a page where I can make a new account but no option to log in. I entered the account details hoping it would recognise me as already having an account and log me in but instead it seems it made a new account - it seems now I just have two accounts with the same email address. Is anyone able to help?

1 answer

0 votes

Go to id.atlassian.com and login there - then after that go to trello.com.

Had you already converted your trello account to an atlassian account?

I only signed up fairly recently, I'm pretty sure it was already Atlassian by then. 

I have no trouble signing in via the Safari web browser. It's just the app that won't work for me.

But I use the app frequently throughout the day, so I would much prefer to use the app than a browser. 

I quit Trello again and followed your instructions above and then reopened the app. Weirdly It does seem to be working now but I'm not sure how doing that would have gotten the app to work? Anyway it's good now :)

I still do have the problem of two accounts for the same email address now. Is there a way I can delete one of them?

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events