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Unable to link to certain boards from Gmail to Trello - why and how can I fix it?

I am new to Trello and trying to use the Gmail integration feature.  I will mostly use this feature to link to my own daily tasks board.  However, when I go to link information from an email to a board, it will only give me three options, none of which are the board I want to link to. I've tried logging out and logging back in, changing privacy settings, creating new boards as testers, and nothing will work to connect to anything other than the three team boards I've created.  Can anyone tell me why and how to fix it.

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Brittany Joiner Community Leader Oct 11, 2021

@Stefanie Pastuch is your daily board in another trello account or tied to another trello team? 

It is the same account, same workspace.  It is my personal board, so I haven't included any of my teammates on that board, which I would think wouldn't matter - ?

Brittany Joiner Community Leader Oct 12, 2021

@Stefanie Pastuch can you show a screenshot of what you're seeing? 

Also are you using the Trello button in gmail? Or one of the gmail power-ups? (if so, which one?)

I went to take the screen shot for you and realized the board I wanted is now available!  It previously didn't have any lists or cards in it, but I had gone in and added them and that must have made the difference!  Thanks so much for chiming in and asking good questions!  Appreciate the help :-)

Brittany Joiner Community Leader Oct 12, 2021

@Stefanie Pastuch oh great!! Glad it is working now!

Like Stefanie Pastuch likes this

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