Unable to link to Jira Cloud in Trello Desktop App "Popups Blocked in Browser"

[Steve Harman]

Hi,

I'm trying to enable the Jira Cloud power-up in the Trello Desktop app (Mac). 

I've found the power-up, pasted in my Jira URL, tried to continue but the desktop app tells me that "Pop-up windows are being blocked by your browser....."

• Firstly - what's my browser got do do with anything?  ;-)
• Secondly - I've already gone into Chrome and enabled popups

I've tried quitting & re-launching the browser, quitting the Trello desktop app, have launched Chrome and verified that popups are now enabled, tried enabling the Jira power-up in the Trello desktop app again - same error.

Something I missed?

Thanks,

Steve

[Mike · Accepted solution]

Hi Steve,

We're unfortunately aware that not all Power-Ups are creating a smooth experience in the desktop app. Part of this does have to do with the Electron framework Patrik mentioned, and we're waiting on a major fix from Electron top resolve some of this.

Can you try logging into Trello in your regular browser and connecting the Jira Power-Up there? Does that work as expected? If it does, that should carry over to the Desktop app until we can fix that more permanently!

[Stacey Carmichael]

This solution worked for me!

[Patrik Csak]

Same problem here.

@Steve Harman, I think Trello's desktop app is built on Electron, which is essentially a web browser itself. The Trello desktop app is sort of like a web browser that can only go to trello.com. So, in this context, when Trello says 'pop-up windows are being blocked by your browser', it means 'pop-up windows are being blocked by Electron'.

[Nathan Petralia]

The JIRA connector works now, but Confluence does not.

[Patrik Csak]

It seems like the Jira Cloud Power-Up should get the same 'unsupported in desktop' disclaimer which the Box Power-Up has at the moment.