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Unable to confirm email address


I have one Trello account for business, which I am currently exploring. This one is therefore up an running in its infancy. I has its own associated e-mail & password. I usually enter via "Sign in with Gmail". 

I like what I am seeing so much that I want to open a separate account for the non-profit organisation I run. This naturally has its own e-mail address & password. I seem to have no difficulty in signing in with GMail.

However when I try and follow the request on the home page to confirm my e-mail address, this is the message I get - "Unable to confirm account. The account information link does not match the account currently logged in." (the logged in account is that used to register the non-profit's account in the first place. What do I need to do to rectify this? Indeed, is it essential to confirm my e-mail? 

Many thanks.



1 answer

Solved it myself. I was trying to do the confirmation on my smartphone rather than on the laptop I used to send the confirmation from. No wonder the message suggested that I was trying to confirm from an account currently not logged into. Doh.

Jodi LeBlanc Community Leader Nov 07, 2018

That's great to hear that you solved it!

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