Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to access old boards after account merge

Something’s gone amiss with my trello account as i was requested to do a merge on Friday, after i clicked the email invite and signed in with SSO, all my old boards are missing. My IT team has said that i should request you to disassociate my ‘old’ account with our Enterprise due to your email address changing. 
My old account address was  , and my new account address is 
Essentially, i just need my boards back. Could you please go ahead and disassociate my old account from the enterprise.

1 answer

0 votes
Laura Holton Community Leader Jan 11, 2022

Hi @Mirco De Pellegrin 👋

Welcome to the Community. I believe I've been speaking to a few of your colleagues, there has been a ticket raised with Trello Support however, it looks like you need to track down your Trello Enterprise Admin within the organisation.

The request has likely gone to them and you may just need to give them a nudge - they have access to Enterprise Admin Dashboard which is where your request will be found (just in case they're not aware).

I hope this is resolved soon for you 🤞

All the best,


Laura Holton Community Leader Jan 11, 2022

Hi @Mirco De Pellegrin

Me again, I just wanted to highlight the good news that some of your colleagues are able to gain access to their boards again. Please take a look at this thread:

All the best,


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events