URGENT HELP!! The Planyway suddenly stopped syncing with my board.

clarissa yasuda August 11, 2020

The Planyway suddenly stopped working and is giving the message:

"Planyway error: failed to load calendar cards"

I am running COVID project and it is driving me crazy with all appointments...

Captura de Tela 2020-08-11 às 15.55.20.png

8 answers

3 accepted

0 votes
Answer accepted
Matthew Harrison August 11, 2020

Having the same issue

Matthew Harrison August 11, 2020

I tried disabling and re-enabling Planway on Trello but that did not fix it.

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clarissa yasuda August 11, 2020

I tried the same.... it is not working....

Luis Manuel Cid August 11, 2020

Same here. Clarissa not sure how this works on your end but if you have the option perhaps it would be a good idea not to accept our responses as answers. 

Like Bastien Mangeat likes this
clarissa yasuda August 11, 2020

You are right!

 

It is a real nightmare for ongoing patients' recruitment......

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0 votes
Answer accepted
Sebastian Podżorski August 11, 2020

I have the same issue, please help us to solve this problem.

0 votes
Answer accepted
Luis Manuel Cid August 11, 2020

Same thing happened to me, waiting for the answer, in the meantime if it's any help it seems to be working fine on my android phone.

Sebastian Podżorski August 11, 2020

I have the same issue, please help us to solve this problem.

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Bastien Mangeat August 11, 2020

same here

PCP Esquadrimed August 11, 2020

same here

0 votes
Maria
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 11, 2020

Hello Guys, 

It's Tania from Planyway Team.

Our apologies for all the troubles.

It seems that starting from 15:30 to 23:30 UTC yesterday (August 11, 2020) there was a temporary failure connected to Trello API.

Planyway couldn't load cards due to the incorrect API response.

As for now, this should be fixed.

Please refresh your apps and let me know if you still have this problem.

Sincerely,

Tania

Bastien Mangeat August 12, 2020

Thanks it's fixed for me :)

Like Maria likes this
Conect December 16, 2020

My planyway account is having the same problem.  How do I fix this?

Maria
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 16, 2020

Hi!

So sorry to know about the issue you’re having. Please email us at support@planyway.com and we’ll see what could be causing this error. 

Thanks and kind regards, 

Tania from Planyway Team

0 votes
Stephan Gardner August 11, 2020

Same problem just started happening about an hour ago.

0 votes
Matthew Harrison August 11, 2020

Atlassian hold your partners accountable. Please reach out to Planway!

0 votes
Madison Huckaby August 11, 2020

We are having the same issue. It is a huge problem because we run our small business schedule on planyway and can't see any of it. 

0 votes
Bastien Mangeat August 11, 2020

Same issue here, big problem to running my lab.

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