Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Two handles one email id, unable to join a board

Deleted user Aug 27, 2020

I had an account with a certain email address (x) which I changed to the one I currently use (say newx). This is associated with a handle AThx I got an invite to join a board on my newx mail id. When I tried to join, I keep getting a message to create an account with newx. I can see that it is associated with a different handle AThnewx. I've tried many things, but I am unable to solve this issue.

2 answers

1 accepted

0 votes
Answer accepted
Iain Dooley Community Leader Aug 27, 2020

@[deleted] try logging in at id.attlassian.com with newx and clicking on Trello from there, instead of logging in at Trello.com

Deleted user Aug 27, 2020

I did that, but whenever I clicked on the invite on my inbox, I got the same error.

Iain Dooley Community Leader Aug 27, 2020

@[deleted] Hmm well it's difficult for the community here to diagnose since we can't get visibility into your account, so I would recommend going back to trello.com/contact and submitting your question directly to Trello support.

Deleted user Aug 27, 2020

Thanks Iain

0 votes
Deleted user Aug 29, 2020

This is happening to me at the moment too. I wasn't able to verify my new email address either which I'm thinking could be the problem. There's no option to 'resend verification email' either on account settings.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

308 views 12 12
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you