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Trying to add a team member on a board but shes is having a problem gaining access

i have a worker who is trying to gain access to the board i added her on and it says on her side. "We could not load this board. Verify you have permisson to see it and try again" need help please 

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Jodi LeBlanc Community Leader Jun 03, 2019

Hi @Picture This Wedding has this individual used Trello before? Are they logged in using the same account that you used to send them the board invite? If they are a new user they may need to authenticate their account for the first time, have them check their junk/spam folder to see if their Trello email was sent there.

Jodi LeBlanc Community Leader Jun 13, 2019

Hi @Picture This Wedding was the individual able to gain access?

Jodi LeBlanc Community Leader Jun 13, 2019

Also @Picture This Wedding based on your community handle I thought I would share my Trello Wedding Planning article with you: https://community.atlassian.com/t5/Trello-articles/Wedding-Planning-with-Trello/ba-p/1102173

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