Trello seems to have a glitch with uploading pictures to a board.

Ty Rushing January 14, 2025

As of two days ago…When I try to add a photo to one of my boards (that Ive done thousands of times over the last five years of use…It doesn't go to my library of photos but gives a little box at the bottom of arrows. So I’ve tried several attempts to fix on my own & this is still the issue. IMG_3575.jpeg

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Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 14, 2025

Welcome @Ty Rushing 

Are you doing this with the Trello application or the website? If this is the issue with the application, make sure you are using the latest version of the application.

If you are using the website version, which browser are you using to add the photos?

Ty Rushing January 14, 2025

I’m using the App on an iPad & have been for the last five years. As far as I can tell it’s the most recent. I have it set to automatic updates of my apps. I’ve literally never had an issue before now. It’s been a seamless application for what I do. 

Ty Rushing January 14, 2025

I’ve even logged out, deleted the app & reinstalled the app. No change..Still doing the same thing, It also gives the same little box for scanning an item or adding a QR code. So this is more than just the photos. Really need this to be fixed ASAP. This is how I communicate with my team & pictures is vital to work flow for what I do. 

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 14, 2025

@Ty Rushing 

I understand. Unfortunatly, I cannot help you since I am not an Atlassian employee. Since, you are on free plan, Atlassian doesn't offer the support. However, you can try a free trial of Premium for 14 days where you won't be charged. During that period, you should be able to raise a support ticket for Atlassian so they can take a deeper look.

Chad Garcia January 15, 2025

We are having the same problems on our ipads.  I can not find a phone number or direct email to support.  How can we get this fixed?  This is severley affecting our operation

Ty Rushing January 15, 2025

I’m in the same boat. Apparently because I’m using the free version for my small operation, I don’t have the ability to generate a problem ticket. Are you on a paid version? What I have had to do in the mean time is use the web version which allows me to upload pictures. It’s a pain in the ass, but I can’t find a way to contact anyone about this issue. 

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 16, 2025

Hello @Ty Rushing , @Chad Garcia 

I understand that this is causing you the issues. Like I've mentioned in the thread above, you can have a free trial premium version that gives you access to the support. When you are done with receiving the support services, you can cancel this trial at any time.

Chad Garcia January 16, 2025

We pay for ours.  I cant find anywhere to put in a ticket.  I go to contact them and it just sends me to the forum and Q&A.  Nowhere to put in a ticket and cannot find a phone number anywhere.  We pay for ours so i need to get this fixed ASAP

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 16, 2025

Hi @Chad Garcia ,

Screenshot 2025-01-16 at 15.47.15.png

You need to specify your help request like this when going to https://support.atlassian.com/contact/#/

Chad Garcia January 16, 2025

This is what i get when i go there

Screenshot 2025-01-16 065944.png

Ty Rushing January 20, 2025

Hey Chad have you had any further information on this issue? It’s still doing it on my end. This is very frustrating & makes me want to find a different program, but then I would have to switch out my entire companies work flow..I feel trapped by this company & lack of ability to deal with issues. 

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