Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,474
Community Members
 
Community Events
165
Community Groups

Trello messed up my account by binding a new one into it by forcing me to use Atlassian Account

Hello

As the title says, I was happy with my trello account.
Today, I logged in after some time and it forced me to do an atlassian account.

My username changed from username1 to username3, so apparently it binded  a new user to my account.
All boards disappeared, unaccessible, tied to the old account. I cannot figure out how to get to the back username and I tried to change it manually in the browser but to no avail.

How to get my old account?
I already contacted support but they are slow in responding. So I'm in a middle of a project with all trello boards and cards unaccessible by me (the admin) but can be accessed from my team.


Nice

1 answer

1 vote

So instead of setting up an Atlassian account based on the old user name, you chose to create a new one.  That's fine, but it does mean Trello now sees you as two separate accounts.

You'll need to get the old account set up as an Atlassian account and give it full permissions, or get everything  transferred to the new one.  Then you'll need to think about which account you're going to use going forward and probably get the other one shut down.  

Trello support can help you "merge" these accounts if you need to.  Contact them on https://trello.com/contact#/

It happens that microsoft (whome I have mail with) has a subdomain or something and I was mistaking it with the right one.

Basically they have microsoft.com and onmicrosoft.com and I was with one of the two and tried to log in with the other.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,392 views 28 41
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you