Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,361,227
Community Members
 
Community Events
168
Community Groups

Trello mac desktop app - can't log in

Hi! My whole team has the same problem, so this is not something wrong with my machine. Whenever we try to log in to the Trello desktop app it returns to the welcome screen after entering the password. I've tried to create a new account, but the same thing happens.
My team uses iMacs and I use a Macbook Pro, all running Mojave 10.14.5. Have any other encountered this problem and did you solve it?

 

trello.png

4 answers

1 vote
Ryan Atlassian Team Jun 02, 2020

Hi there,

Can you try a clean reinstall using these steps: How to Uninstall the Trello Desktop App to see if that helps? A normal fresh install via the AppStore might not be helping with that issue as many files do not get removed during that process. The steps outlined in the link mentioned above should do the trick. 

If not, reach out to Support by sending us a message to trello.com/contact and we can work to troubleshoot this issue with you.

Thanks!

Ryan

0 votes

I got out of the log in loop by clicking on File>New Window. It opened a new window showing my home screen. 

Hi, there I have some issues with Trello in Safari. It continues to load and load.I cant enter Trello. But in Google Crome no problem.

I've been having exactly this problem, likewise on both a Macbook Pro and an iMac. It's been happening since Monday, and still the case several days later.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

A Trello template to help you clean up your Confluence Space

Calling all Trello + Confluence users! We're celebrating all things Work and Wellness in our Confluence collection, where our team has been sharing activities to create more mindfulness around the ...

947 views 4 13
Read article

Atlassian Community Events