Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trello has stopped sending me email notifications - test notification does not work


Some of my workspace members are not receiving email notifications, myself included, I  volunteer for an animal rescue organization, and the issue seems to be with some of our GSuite (nonprofit version) email addresses.

The test notification did not come through for my GSuite account, my personal email account is receiving notifications.

But it's not the whole organization, some of our users are getting email notifications. We think we have whitelisted the domains we need to. One of my IT admins checked the email log and it didn't show any incoming test email - nothing was bounced or filtered out. We had a couple other volunteers try the test notification and it worked, and those notifications did show up in our GSuite email log.

Can you help?


1 answer

0 votes
Vero Rivas Community Leader Jun 24, 2021

Hi @Andrea Stangeland 

   I advise you to follow this post to check that you have done all the steps and you have not left something to check

   If it doesn't work, contact trello support


Thank you! I got in touch with support and it turned out there was a block on my notifications due to a reject/bounce. Thay have sorted everything for me :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

84 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you