It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trello/Jira integration hanging on OAuth for non-administrators


We're having issues using the Trello/JIRA plugin - we're using JIRA Server, but it is open to the internet and not using SSO as per your documentation. We have also installed the JIRA plugin. We're using JIRA 7.13.5.

Our users cannot authenticate via OAuth - when clicking "Connect to Jira" they get a OAuth consent screen from our JIRA server, click "Accept" and then the process hangs.

As a JIRA administrator, I can authenticate with no issues. Our users then see our JIRA server in the Trello Power-Up, but nothing is displayed when they try to attach an issue to a Trello card.

All functionality works as expected for me as a Jira administrator.

Are there any extra permissions required for JIRA to issue OAuth tokens? No elevated access is mentioned in the documentation.


1 answer

0 votes
Garrett Atlassian Team Aug 01, 2019

Hey @CraigWatson 

Would you be okay with continuing our investigation of this in our email thread we have going? I'll be sure to follow up with you there once we've done some additional digging.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,506 views 12 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you